This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and book our tour services.
Information We Collect:
We collect the following types of personal information from you:
- Personal Identification Information: Names, contact details (email address, phone number, address), passport information, dates of birth.
- Travel Preferences: Information about your desired tours, travel dates, number of participants, and any special requests or needs.
- Payment Information: Details necessary for processing your bookings and payments (please note that payment processing may be handled by third-party providers with their own privacy policies).
- Website Usage Data: IP addresses, browsing data, and information collected through cookies and similar tracking technologies.
How We Collect Your Information:
We collect your personal information through the following means:
- Online Booking Forms: When you fill out and submit booking forms on our website.
- Email and WhatsApp Correspondence: When you communicate with us via email or WhatsApp to inquire about or book our tours.
- Cookies and Similar Tracking Technologies: When you browse our website (as described further in Section 7).
Purposes of Data Collection:
We use your personal information for the following purposes:
- Processing Bookings: To manage and fulfill your tour bookings, including confirming reservations and coordinating with relevant service providers.
- Communicating with You: To send you booking confirmations, updates, important information about your tours, and respond to your inquiries.
- Personalizing Tour Experiences: To tailor our tour arrangements to your preferences and needs, including any health-related information or religious beliefs you voluntarily provide to ensure the best possible experience and address unforeseen circumstances.
- Marketing Communications: To send you promotional emails and newsletters about our latest tours, deals, and travel information (you will have the option to opt-out of these communications).
- Improving Website Functionality: To analyze website usage data to enhance our website’s performance, user experience, and content.
- Complying with Legal Obligations: To meet any legal or regulatory requirements.
Sharing Your Information with Third Parties:
To provide our tour services effectively, we may share your personal information with the following categories of third parties:
- Hotels and Accommodation Providers: To book your lodging.
- Transportation Providers: To arrange your transportation during the tours.
- Local Guides and Activity Operators: To facilitate the delivery of your tour activities.
- Payment Processors: To securely process your payments.
- Marketing Platforms: To assist us with sending marketing communications (subject to your consent).
- Legal Authorities: If required by law or legal process.
We will only share your personal information with third parties who have agreed to protect your information in accordance with applicable data protection laws.
Data Retention:
We will retain your personal information for a period of 1 year after the completion of your tour or our last interaction with you, unless a longer retention period is required or permitted by law.
Your Data Protection Rights:
Under applicable data protection laws, you have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Deletion: You have the right to request that we delete your personal information under certain circumstances.
- Right to Object to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Exercising Your Rights:
To exercise any of your data protection rights, please contact us via email at admin@kahyuna.com. We will respond to your request in accordance with applicable data protection laws.
Cookies and Tracking Technologies:
Our website uses cookies and similar tracking technologies for website functionality, analytics, and marketing purposes. These technologies may collect information about your browsing behavior on our website. By using our website, you consent to the use of these technologies.
Sensitive Personal Information:
When you voluntarily provide us with sensitive personal information such as health information or religious beliefs to ensure the best tour arrangement or address unforeseen circumstances, you explicitly consent to our processing of this information for these specific purposes. We will handle this information with the utmost care and confidentiality.
Data Transfers Outside of Indonesia:
If we transfer your personal information to third parties located outside of Indonesia, we will take appropriate measures to ensure that your personal information is protected in accordance with applicable data protection laws. For example, if we use a payment processor located outside of Indonesia, we will ensure that they have adequate data protection safeguards in place, such as contractual agreements based on recognized international data transfer mechanisms.
Updates to Our Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our data handling practices or legal requirements. We will inform you of any significant updates by posting a notice on our website or by sending you an email to the email address you provided. We encourage you to review this Privacy Policy periodically for any changes.
Contact Information:
For any questions or concerns regarding this Privacy Policy or our data handling practices, please contact our team at admin@kahyuna.com.